• Fidelity Investments
  • $68,500.00 -106,220.00/year*
  • West Lebanon , NH
  • Information Technology
  • Full-Time
  • 82 Seminary Hill

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This site uses cookies and analytics to offer the best experience possible. By clicking 'I accept' or continuing to use this site you agree to our use of cookies. Read more on analytics and review our Cookies Policy here. Conduct quantitative and qualitative User Experience Research to help product teams identify the right problems, find and validate the right solutions, and design high quality experiences. The Team Fidelity is committed to providing differentiated value to our clients with a personalized, proactive, intuitive and easy experience that deeply meets their planning, investing, and service needs. Core to meeting our strategic intent is understanding human behavior and perception captured through rigorous research and packaged as insights that Fidelity teams rely upon to make informed decisions about the right problems to solve, the right solutions to build, and the best execution of those solutions. The User Experience Research team is part of Fidelity s Customer Knowledge and Strategic Insights domain a 400-person organization consisting of analytics, research, and artificial intelligence experts. In our agile model, User Experience Researchers work in small pods aligned with product domains (a group of scrum teams). UX Researchers partner with product teams including UX designers, product managers, technologists, and data analysts to help teams design new products, new capabilities, and improve existing experiences that we provide to our current and prospective customers. The Expertise You Have BA/BS required -- Focus in Human Computer Interaction, Design Data Science 2-5 years experience in an industry setting conducting quantitative and qualitative research Experience conducting generative, descriptive, and evaluative product research Experience with various methods including remote moderated/unmoderated testing, surveying, conjoint analysis, jobs-to-be-done, interviews, user observation, usability testing, resonance testing, concept validation The Skills You Bring Quantitative: You can design and build quantitative study instruments, analyze data, synthesize results, and articulate findings in a way that teams understand. You can conduct experience evaluations, integrating analytics and other data to represent user perception and behavior. Qualitative: You are experienced moderating user research sessions, interviewing users, synthesizing large sets of qualitative feedback, conducting rapid iterative usability testing, summative usability testing, Expert Reviews (Heuristic analysis, PURE method) You are resourceful and work consultatively with partners to determine if and which research methods are most appropriate for the problem at hand You have a growth mindset and enjoy learning and growing your knowledgebase and skills You like to challenge traditional assumptions about UX Design and Research seeking out, inventing, and testing new approaches and technologies The Value You Deliver Conducting strategic research and experience measurement to inform product teams Collaborating with designers to measure existing and redesigned experiences Helping teams conduct their own qualitative research (when appropriate) as part of our research democratization effort Synthesizing, publishing, and communicating research findings through synchronous and asynchronous mechanisms Connecting user insights squads to align efforts and encourage reuse versus re-invention Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visitFidelitycareers.com
Associated topics: gui, interactive producer, interface, ui, ui ux designer, user experience, user interface, ux designer, ux ui designer, wireframing

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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